Terms of Service

Acceptance of Terms

By accessing harmonyseniors.com or using Harmony Senior Connect's advisory services, you agree to these Terms of Service. If you do not agree, please do not use our site or services. These terms apply to all visitors, users, and families who receive advisory services from us.

Our Services

Harmony Senior Connect is a free senior care advisory and referral service focused on East Tennessee. We help families understand their care options, identify communities that may match their needs, coordinate tours, and provide guidance throughout the search and transition process.

Our service is free to families. We are compensated by senior living communities with which we have referral agreements when a family we've worked with moves in. Not all communities listed in our directory have a referral agreement with us. For a full explanation of how we make money, see our How We Make Money page.

No Professional Medical, Legal, or Financial Advice

Nothing on this website or provided by our advisors constitutes professional medical, legal, or financial advice. Our advisors can help you understand care options and make introductions — they are not licensed medical professionals, attorneys, or financial advisors. Please consult qualified professionals for advice specific to your situation.

Accuracy of Information

We work to keep community listings accurate, but we cannot guarantee that all information on this site is current, complete, or error-free. Pricing, availability, staffing, services, and licensing status for senior living communities change frequently. Always confirm details directly with a community before making a decision.

If you find inaccurate information on our site, please let us know. We correct errors promptly. See our Editorial Guidelines for details on how we handle corrections.

User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information so we can make appropriate referrals
• Not use our services for any unlawful purpose
• Not attempt to interfere with the operation of our website
• Not submit fraudulent reviews or misrepresent your relationship to a community
• Respect the intellectual property rights of Harmony Senior Connect

Reviews

Reviews submitted to our site must reflect honest personal experience. We prohibit reviews from competitors, employees reviewing their own employer without disclosure, and coordinated review campaigns. For full details on how we moderate reviews, see our Review Guidelines.

Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind, express or implied. We do not warrant that our site will be uninterrupted or error-free, or that the communities in our directory will meet your specific needs or expectations.

Limitation of Liability

To the fullest extent permitted by law, Harmony Senior Connect shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or your reliance on information on this site — including any care placement that does not meet your expectations.

Intellectual Property

All original content on this site — guides, care-type descriptions, editorial content — is the property of Harmony Senior Connect and may not be reproduced without permission. Community names, addresses, and factual details are not owned by us.

Governing Law

These Terms are governed by the laws of the State of Tennessee. Any disputes arising under these Terms shall be resolved in a court of competent jurisdiction in Knox County, Tennessee.

Changes to These Terms

We may update these Terms from time to time. Material changes will be noted at the top of this page with an updated "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

Contact

Questions about these Terms: