How to refer
With the family’s permission, submit the decision-maker’s contact details, location, care needs, and timing. Do not include unnecessary protected health information.
For professionals
Give a family a clear next step
A referral channel for discharge planners, social workers, case managers, elder law attorneys, and physicians.
What the family experiences
The referral enters the same lead system as family inquiries but is tagged as a professional referral. The family can then discuss directory options and provider questions.
Turnaround expectations
No response or placement timeline is promised. If discharge or safety is urgent, call directly and continue coordinating with the responsible clinical team.
Step 1 of 5: Who needs care
Enter the family decision-maker’s contact details and the information needed to understand the request.
Prefer to call? (865) 252-0500 — Mon–Fri 8 am–8 pm, Sat 9 am–5 pm ET.